Warranty

WARRANTY PERIOD FOR JEWELLERY

For jewellery Les Soeurs applies a warranty period of six months from the date of purchase. Each situation is assessed by us on a case by case basis. Therefore, please contact our customer service department at [email protected] and include the following information:

• Order number and full name
• Photo/video of the damaged or defective product, in which the problem is clearly visible
• A brief description of the problem

Damage to products due to normal use is not covered by the terms and conditions of the warranty. If it is determined to be a manufacturing defect, your jewellery will be repaired or replaced free of charge. The warranty is void if a defect has occurred as a result of carelessness by you or someone else trying to modify the product or using the product in a way other than that for which it was made. If you lose your jewellery this is not covered by the warranty terms and conditions either.

You can read more about taking good care of and storing your jewellery here.

Received an incorrect/damaged product

Les Soeurs strives to thoroughly check all products and your order before they are shipped. If you do receive an incorrect or damaged product from us, you must notify us within three days of receipt. You can do this by sending an e-mail to [email protected] with the following information:

• Order number and full name
• Photo/video of the damaged or defective product, in which the problem is clearly visible

Our customer service department will examine the incident and, in case of a justified complaint, will ensure that you receive the correct item (in case of a wrong product) or a new one (in case of a damaged product) from us as soon as possible. If you notify us later than three days after receipt, we can no longer be held liable.