Returns

HOW DO YOU RETURN ITEMS PURCHASED IN-STORE?

Items purchased in store can be returned or exchanged within 30 days from date of purchase in all our Les Soeurs stores (excluding sale items). This upon the presentation of the receipt and on condition that the items have not been worn, washed or retouched and that the original price tag is still attached on the item.

In the case of a valid return, you can always exchange an item at Les Soeurs. If you do not immediately find something else at the time of your return, a refund will be made in the form of store credit. This is a digital voucher that remains valid indefinitely. A cash refund is not possible.

HOW DO YOU RETURN ITEMS PURCHASED ONLINE?

Items you have purchased online can be returned within 30 days from date of purchase provided the items have not been worn, not washed, not retouched and the original price tag is still attached to the item. If your return does not meet these conditions, we cannot accept your items and they will be sent back to you.

Les Soeurs does not offer an exchange option. If you need a different size, colour or alternative item, place a new order for that item and return the current order to obtain a refund.

Returning by post

1. Register
   Create a return label through our online return portal. Once your return is created, you will receive a shipping label to send your package. Be sure to provide a reason for your return. This helps us improve and offer you the best service possible.
   
   We recommend sending the package insured and with a tracking number. This way, your package is insured in case of damage or loss. The tracking number allows you to track your package and know exactly when it arrives at our warehouse. We accept no liability for lost or damaged returns. Please note: it is important that customs fees, if applicable, are covered (otherwise your return may be sent back, as we do not cover these costs ourselves).
2. Pack
   Pack the items in the original packaging or another sturdy package. Add the packing slip to the package, close the package, and tape it securely.
3. Send
   Drop off your package at a post office.
4. Refund
   Once we have received and approved your return, we will process the refund of your purchase within 7 calendar days. Once the refund is processed, you will be notified by email. It may take up to five business days for this amount to appear in your account. We reserve the right to delay payment until we have received the goods. The refund will be made via the same payment method used for the order. If the order was paid with a gift card, the gift card will be reactivated. If a discount was applied, the refund will be recalculated if necessary.

Returning in-store

You can also return your order free of charge at one of our Les Soeurs stores. Register your return through our online return portal. Choose In-Store Drop off and take this invoice to the store along with the items you want to return.

Refund

Once your return has been received and approved, we will arrange the refund of your purchase within seven calendar days. You will be notified by e-mail as soon as the refund has been made. It may take up to five working days for the payment to reach your account. We reserve the right to delay payment until we receive the goods.

The refund will be made via the same payment method used to place the order. If the order was paid with a gift card, the gift card will be reactivated. If a discount was applicable, the refund will be calculated accordingly.

WHY WE DON’T OFFER FREE RETURNS

We aim to grow into the best version of ourselves, both for our customers and the planet. It is important to us that you consciously choose products that suit you and make you happy so we are happy to help you find the perfect items that you truly love. If you have questions about the sizing, fit, or styling of our clothing or jewelry, please feel free to contact us. We are here to help and advise you.

We want to support responsible consumer behavior and hope that our customers see their purchases as valuable pieces they want to keep, cherish, and take care of. By making more conscious choices, you contribute to a more responsible way of shopping. Together, we can create a positive impact by making conscious and thoughtful decisions.

We understand that not everything you buy is a perfect match and that a return may be necessary. If you want to return something, you can find all the information here. If you have any questions, please do not hesitate to contact us at any time during the process.

EXTENDED RETURN PERIOD

Because even Father Christmas can make a mistake once in a while, we have extended our return period for Christmas gifts during the holidays* to 14 January 2025.

*All purchases made during the period from 1 December to 31 December 2024.

DAMAGED OR LOST PARCEL

Les Soeurs is not liable for loss, damage or theft during shipment of your return parcel.

In the case of an online purchase, the product remains at Les Soeurs' risk until you take delivery of the product. As a result, a return process is no longer under our control, so damage or loss of a return shipment is at the customer's own risk and responsibility.

Do you have any more questions? If so, please don’t hesitate to contact us. We are happy to help.

CUSTOMS

Do you want to return something and live outside the EU? Bear in mind the customs forms and extra costs for returns.

All parcels containing goods sent from outside the EU to the EU must be accompanied by a customs declaration form. The type of customs form you need to fill in depends on the content and value of your parcel. You must include your name, surname, address, a clear description of the contents and mention that the goods are being returned. Any additional costs shall be borne by the customer.