General conditions

GENERAL CONDITIONS

Your visit to lessoeurs.be and your access to this website are governed by the following conditions. By accessing and using lessoeurs.be, you agree to comply with all of the terms and conditions hereof. Any person(s) who purchase from or visit the lessoeurs.be website accepts and agrees to these conditions.

All sales prices mentioned on the Site include taxes, exclusive of the shipping costs. The shipping costs are determined during the buying process and communicated to the User, subject to the type of product, the total amount of purchased products and the chosen shipping method by the User. The final price total is in Euro and explicitly and clearly stated before the User confirms its purchase. The published price only refers to the written description of the products. The matching pictures are used purely as illustrations and can contain elements that are not included in the price. Les Soeurs has the right to change certain prices, including the shipping costs, at any moment whichever the motive, although there is an engagement to apply the published prices at the moment of the purchase by the User.

Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfil any order of an item listed in error.

Every visible damage and/or qualitative impairment of a product or other problems with for example the delivery has to be reported immediately, with the risk of losing any right, to the customer service department at the following address [email protected].

Legal warranty (only for customers)
Under the Act of September 21, 2004 of the customers ‘protection regarding sales of consumer goods, the customer has legal rights. Each article is subject to the legal warranty starting the date of purchase (if applicable delivery to) the first owner. Any commercial warranty leaves these rights without prejudice.

General
In order to invoke the warranty, the customers must be able to show a proof of purchase. For items that were purchased online and that were delivered to the customer’s given delivery address, the customer needs to contact the customer service department, ([email protected]), after which the customer will have to return the goods at his costs to Les Soeurs. The repair of an item doesn’t give the right of reimbursement. Every default needs to be reported within a month of detection. After which, every right for free repair or exchange will be voided. The (commercial and/or legal) warranty is never valid on defaults that were created because of accidents, negligence, falls, abnormal or incorrect usage, use of the item for other purposes it is intended for, changes or modifications made to the item, hard-handed usage, bad maintenance. It’s also not applicable on items with a shorter lifespan. The warranty is non-transferable. As soon as your order is transmitted to us, we are no longer able to change the delivery address. Standard deliveries on Belgian holidays will take an extra workday. Our couriers generally deliver from Monday till Friday. (We don’t consider Saturday and Sunday to be workdays.)

Waiver terms
The conditions of this article are only valid for customers who have purchased products on the Site.

The customer has the right to communicate to Les Soeurs that he renounces to the purchase, without payment of a penalty and without justification within the 30 days from order date. 

Customers, who wish to use their waiver right, have to contact the customer’s service within 30 days from order date and return the products at their expense to Les Soeurs, Bergstraat 38A, 3945 Ham, Belgium.

Will not be accepted as return in any case:

• Used, dirty, damaged or incomplete products
• Products made to size for the customer
• Worn products and/or products where the label has been removed

Used and/or damaged goods
A return package that is not post aged enough will not be taken in reception by us. This consignment will be immediately returned to the sender. Any shipping costs shall be borne by the sender. Articles used and/or damaged, or the packaging of which is damaged or missing are also not accepted and will directly be returned to the sender. Any shipping costs shall be borne by the sender. If your order is delivered damaged, we ask you to notify us as soon as possible. This should be reported to the customer service, at the latest within 48 hours after delivery. Cost of a return shipment are entirely borne by the sender. Les Soeurs does not refund these.

• The consignment should be appropriately posted and should contain a label with your return address.
• The items must be sent back in the original packaging. The packaging should be complete and intact.
• Articles must be undamaged and show no signs of being used. All articles will be thoroughly inspected when we receive them.

This site’s content, including text, logos, images, graphics, data, and software, is the exclusive property of Les Soeurs and is protected by all applicable laws. Photos and all other images may not be reproduced, transmitted or printed for any commercial purposes. The compilation of all-content on this site is the exclusive property of Les Soeurs.

Les Soeurs only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws RPR Hasselt and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. We will not be held responsible for lost or delayed shipments after delivery to the shipping. Les Soeurs will not be held responsible or liable in any way for its choice of shipping carrier.

Les Soeurs grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes a violation of this site’s Terms and Conditions.

The Les Soeurs customer service department is available through email at [email protected] or by mail at the following address: Bergstraat 38A, 3945 Ham, Belgium.

The shipping time in Belgium is around 1 to 2 business days; if longer the customer will be alerted immediately. The shipping time for international depends on the country of destination. All deliveries are traceable.

The Belgian law is applicable, with exception of the Terms of the International Privacy law about applicable law and with the regulations of Rome on international sales agreements regarding goods. If eventual conflicts the courts of Hasselt (Belgium) are solely competent.

These Terms and Conditions are not applicable to purchases through other points of distribution than the webshop.